Privacy Policy | HVAC AI <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800;900&display=swap" rel="stylesheet"> <style> * { margin: 0; padding: 0; box-sizing: border-box; } :root { --primary: #2563eb; --primary-dark: #1e40af; --accent: #10b981; --gray-50: #f9fafb; --gray-100: #f3f4f6; --gray-200: #e5e7eb; --gray-300: #d1d5db; --gray-600: #4b5563; --gray-700: #374151; --gray-900: #111827; } body { font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif; -webkit-font-smoothing: antialiased; color: var(--gray-900); background: white; line-height: 1.8; } .container { max-width: 800px; margin: 0 auto; padding: 0 2rem; } header { position: sticky; top: 0; background: rgba(255, 255, 255, 0.98); backdrop-filter: blur(12px); border-bottom: 1px solid var(--gray-200); z-index: 100; padding: 1rem 0; } nav { max-width: 1280px; margin: 0 auto; padding: 0 2rem; display: flex; justify-content: space-between; align-items: center; } .logo { display: flex; align-items: center; gap: 0.625rem; font-size: 1.375rem; font-weight: 800; color: var(--gray-900); text-decoration: none; } .logo-icon { width: 36px; height: 36px; background: linear-gradient(135deg, var(--primary), #8b5cf6); border-radius: 10px; display: flex; align-items: center; justify-content: center; color: white; font-size: 20px; } .back-link { color: var(--primary); text-decoration: none; font-weight: 500; display: flex; align-items: center; gap: 0.5rem; } .back-link:hover { text-decoration: underline; } .content { padding: 4rem 0; } h1 { font-size: 2.5rem; font-weight: 800; margin-bottom: 0.5rem; color: var(--gray-900); } .last-updated { color: var(--gray-600); margin-bottom: 3rem; font-size: 0.95rem; } h2 { font-size: 1.5rem; font-weight: 700; margin-top: 2.5rem; margin-bottom: 1rem; color: var(--gray-900); } p { color: var(--gray-700); margin-bottom: 1rem; } ul { margin-left: 1.5rem; margin-bottom: 1rem; color: var(--gray-700); } li { margin-bottom: 0.5rem; } a { color: var(--primary); } footer { background: var(--gray-900); color: white; padding: 3rem 0; margin-top: 4rem; } .footer-content { max-width: 1280px; margin: 0 auto; padding: 0 2rem; text-align: center; } .footer-links { display: flex; justify-content: center; gap: 2rem; margin-bottom: 1.5rem; } .footer-links a { color: var(--gray-300); text-decoration: none; font-size: 0.9rem; } .footer-links a:hover { color: white; } .copyright { color: var(--gray-600); font-size: 0.875rem; } </style> </head> <body> <header> <nav> <a href="index.html" class="logo"> <div class="logo-icon">❄️</div> HVAC AI </a> <a href="index.html" class="back-link"> <svg width="20" height="20" fill="none" stroke="currentColor" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 19l-7-7 7-7"/> </svg> Back to Home </a> </nav> </header> <main class="content"> <div class="container"> <h1>Privacy Policy</h1> <p class="last-updated">Last updated: January 26, 2025</p> <p>HVAC AI, owned and operated by Hassen Atta ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service and website.</p> <p><strong>Hassen Atta, operating as HVAC AI, is the sole entity responsible for the collection, processing, and protection of your personal data.</strong></p> <h2>1. Information We Collect</h2> <p>We collect information that you provide directly to us, including:</p> <ul> <li><strong>Account Information:</strong> Name, email address, phone number, business name, and billing information when you create an account or subscribe to our services.</li> <li><strong>Communication Data:</strong> Call recordings, transcripts, chat logs, and messages processed through our AI receptionist service.</li> <li><strong>Business Information:</strong> Information about your business operations, services, and customer interactions to customize the AI receptionist.</li> <li><strong>Usage Data:</strong> Information about how you interact with our services, including access times, pages viewed, and features used.</li> </ul> <h2>2. How We Use Your Information</h2> <p>We use the information we collect to:</p> <ul> <li>Provide, maintain, and improve our AI receptionist services</li> <li>Process transactions and send related information</li> <li>Train and improve our AI models to better serve your customers</li> <li>Send you technical notices, updates, and support messages</li> <li>Respond to your comments, questions, and customer service requests</li> <li>Monitor and analyze trends, usage, and activities</li> <li>Detect, investigate, and prevent fraudulent transactions and other illegal activities</li> </ul> <h2>3. Information Sharing</h2> <p>We do not sell your personal information. We may share your information in the following situations:</p> <ul> <li><strong>Service Providers:</strong> With third-party vendors who perform services on our behalf (payment processing, hosting, analytics).</li> <li><strong>Legal Requirements:</strong> If required by law or in response to valid legal processes.</li> <li><strong>Business Transfers:</strong> In connection with a merger, acquisition, or sale of assets.</li> <li><strong>With Your Consent:</strong> When you have given us permission to share your information.</li> </ul> <p><strong>No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.</strong></p> <h2>4. Data Security</h2> <p>We implement appropriate technical and organizational security measures to protect your personal information, including:</p> <ul> <li>Encryption of data in transit and at rest</li> <li>Regular security assessments and audits</li> <li>Access controls and authentication measures</li> <li>Secure data centers with physical security measures</li> </ul> <h2>5. Data Retention</h2> <p>We retain your information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained for 90 days unless you request longer retention. You may request deletion of your data at any time.</p> <h2>6. Your Rights</h2> <p>Depending on your location, you may have the following rights:</p> <ul> <li>Access and receive a copy of your personal data</li> <li>Correct inaccurate or incomplete information</li> <li>Request deletion of your personal data</li> <li>Object to or restrict processing of your data</li> <li>Data portability</li> <li>Withdraw consent at any time</li> </ul> <h2>7. Cookies and Tracking</h2> <p>We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.</p> <h2>8. Third-Party Services</h2> <p>Our service may contain links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.</p> <h2>9. Children's Privacy</h2> <p>Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.</p> <h2>10. Changes to This Policy</h2> <p>We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.</p> <h2>11. Contact Us</h2> <p>If you have questions about this Privacy Policy or our privacy practices, please contact us at:</p> <p> <strong>HVAC AI</strong><br> Owner: Hassen Atta<br> Email: <a href="mailto:hassen@tradeleadsflow.com">hassen@tradeleadsflow.com</a><br> Phone: <a href="tel:+12135560023">(213) 556-0023</a><br> Website: <a href="https://www.tradeleadsflow.com">www.tradeleadsflow.com</a> </p> </div> </main> <footer> <div class="footer-content"> <div class="footer-links"> <a href="index.html">Home</a> <a href="privacy-policy.html">Privacy Policy</a> <a href="terms.html">Terms & Conditions</a> <a href="index.html#contact">Contact</a> </div> <p class="copyright" style="margin-bottom: 0.5rem;">HVAC AI is owned and operated by Hassen Atta.</p> <p class="copyright">© 2025 HVAC AI. All rights reserved.</p> </div> </footer> </body> </html>